JVC DLA-RS1000/N5 & RS2000/NX7 Owners Thread

[AVSCraig]

Hows JVC handeling all these replacements, do they cover instalation, and recalibration expenses, and how do they compensate owners for all the hazzle.? Have they done any callback to fix any of these issues, or like in the past just ignored it and hope it goes away by itself.?

Whats the general opinion about JVC QC and customer service these days.?

It's like this - I can get help at 10pm from our JVC rep if someone has an issue. Via a phone call or email ( 10 pm their time ). It's 2nd to none.

I can't even talk to someone at the California Dept. of Motor Vehicles on the phone - at any time of day or night !

[Dylan Seeger]

I've dealt with a replacement. JVC was fantastic in their handling of the situation. No, they didn't additionally compensate me in anyway for "the hassle" but then again, I wasn't expecting them to. I understand a first generation product may have issues and that the people designing and building these are human beings who can make mistakes. The people building them are also learning how to build them for the first time, as this is a totally different chassis and hardware to the eshift units they were building for years and years and became experts at. All I wanted was for JVC to quickly and professionally handle the situation and they did. There was no "please send it in to be checked first" monkey business. I said "this unit has a problem" and they agreed to replace it with no fuss. They paid for all shipping costs too which isn't something other manufacturer's do. 

[DavidHir]

Good to hear.

When I was going through swaps with the Epson LS10000, Epson was amazing.  I had never seen anything like that with any product.  All I did was state the issue to the rep on the phone who apologized.  I would call early in the day and they would send out the replacement that day via 24 hours FedEx - would receive the unit the next day.  This happened several times as each unit had rather poor uniformity - finally they just refunded me.

[relder]

It's like this - I can get help at 10pm from our JVC rep if someone has an issue. Via a phone call or email ( 10 pm their time ). It's 2nd to none.

I can't even talk to someone at the California Dept. of Motor Vehicles on the phone - at any time of day or night !

AVS needs to promote you to chief of marketing "Better support than the DMV!" 

[AVSCraig]

AVS needs to promote you to chief of marketing "Better support than the DMV!"

The DMV doesn't care because the state of CA has a gun to your head - you have to buy what they are selling. Whether you want to or not.


JVC in comparison does care. 

[AVSMike]

Believe it or not, we will have all of our preorders filled and have RS2000's in stock next week.  

[David Vaughn]

Believe it or not, we will have all of our preorders filled and have RS2000's in stock next week.

Wow...the the ship finally make it through Long Beach customs?

[AVSCraig]

Seems like it !

[David Vaughn]

Seems like it !

Hopefully I'll be getting an email from our mutual friend from Colorado soon

[AVSCraig]

JVC has new firmware available if anyone needs it - firmware version 2.07.

https://www3.jvckenwood.com/english/download/dla-nx9_dla-nx7_dla-nx5_dla-n7_dla-n5_dla-n11_dla-n8_dla-n6_dla-rs3000_dla-rs2000_dla-rs1000/

[AVSMike]

Hopefully I'll be getting an email from our mutual friend from Colorado soon

Same here.  

[Jafant]

Hi, everyone. I recently purchased the JVC NX7 projector (replacing my RS4810). Thanks to AVSMike I am also upgrading my screen from a old 100 inch Stewart Firehawk screen to a 120 inch G5 Firehawk. I have had a dedicated home theater for the last 17 years and have really enjoyed it but don't really know that much about the technical aspects. Would love to hear from you guys regarding initial setup of the projector. Thanks in advance. John

[gonzalc3]

Craig,

What does it fix?

[Manni]

Hi, everyone. I recently purchased the JVC NX7 projector (replacing my RS4810). Thanks to AVSMike I am also upgrading my screen from a old 100 inch Stewart Firehawk screen to a 120 inch G5 Firehawk. I have had a dedicated home theater for the last 17 years and have really enjoyed it but don't really know that much about the technical aspects. Would love to hear from you guys regarding initial setup of the projector. Thanks in advance. John

Congrats!  You’ll find recommended settings in the calibration thread (see my sig).

[AVSCraig]

Craig,

What does it fix?

" Here is the firmware 2.07 that should solve the vertical lines/flashing menus issue which a few projectors have experienced. "