JVC DLA-R//S500U

[NBPk402]

...WELL...it's not over yet!...DISH has decided to replace my modem that might be the cause of all my frustration!...the replacement is scheduled for tomorrow and I will know more then...

Hopefully you won't have to pay for a service call for this too.

[ed weinman]

Hopefully you won't have to pay for a service call for this too.

...you never know!...No, I don't think so...they would have notified me in advance (he hopefully says).

[ed weinman]

DISH tech. supervisor came out yesterday, stayed two hours, replaced the receiver for the second time, NetFlix worked, he left then NetFlix did not work!

A second DISH tech. supervisor is coming out today!  The unit freezes on the NETFLIX logo and I can't remove it, even by rebooting the receiver.

UPDATE:  DISH to come out tomorrow to "rewire." (what ever that means...)

[NBPk402]

DISH tech. supervisor came out yesterday, stayed two hours, replaced the receiver for the second time, NetFlix worked, he left then NetFlix did not work!

A second DISH tech. supervisor is coming out today!  The unit freezes on the NETFLIX logo and I can't remove it, even by rebooting the receiver.

UPDATE:  DISH to come out tomorrow to "rewire." (what ever that means...)

I had a similar thing happen when we upgraded to 250Mbps service...Tech left with us having 260Mbps service and shortly afterwards we had service that varied from 1Mbps to 250Mbps. After a couple of visits and rewiring we found that my Netgear Router was flakey. Hopefully they will get your problem solved soon.

[AVSCraig]

DISH tech. supervisor came out yesterday, stayed two hours, replaced the receiver for the second time, NetFlix worked, he left then NetFlix did not work!

A second DISH tech. supervisor is coming out today!  The unit freezes on the NETFLIX logo and I can't remove it, even by rebooting the receiver.

UPDATE:  DISH to come out tomorrow to "rewire." (what ever that means...)

Netflix 4K is turning into an epic for you. Hopefully this is it !

[ed weinman]

Netflix 4K is turning into an epic for you. Hopefully this is it !

...thanks!...an epic headache..."The Loves and Loses of Being a DISH Customer" (coming to your nearest book store
as soon as I can find a publisher.)

[AVSMike]

...thanks!...an epic headache..."The Loves and Loses of Being a DISH Customer" (coming to your nearest book store
as soon as I can find a publisher.)

I guess they want to make sure you really apreciate it, once it is working.

[ed weinman]

I guess they want to make sure you really apreciate it, once it is working.

...quite right!...

[ed weinman]

Latest:  Tuesday: DISH tech. supervisor lent me his  rhoter (sp) to see if that solves the NetFlix receiption (4K) problem.
                          After he left, I was only able to receive 1080 from NetFlix
            Wednesday:  I received a few episodes of Suernatural in 4K(!).  Later on during the day,  I could not receive
                               NetFlix at all...I tried 3 DISH HOPPER rebutes but to no avail.
            Thursday:  Every time I attempt to get NetFlix, the same message appears: "Not enough broadband."
This comming Monday, both the Dish tech. supervisor and Time Warner rep. are supposed to come at the same time
to attempt an operation! 

...Just thought those of you who are reading this would like the latest..
             















 

[AVSMike]

Latest:  Tuesday: DISH tech. supervisor lent me his  rhoter (sp) to see if that solves the NetFlix receiption (4K) problem.
                          After he left, I was only able to receive 1080 from NetFlix
            Wednesday:  I received a few episodes of Suernatural in 4K(!).  Later on during the day,  I could not receive
                               NetFlix at all...I tried 3 DISH HOPPER rebutes but to no avail.
            Thursday:  Every time I attempt to get NetFlix, the same message appears: "Not enough broadband."
This comming Monday, both the Dish tech. supervisor and Time Warner rep. are supposed to come at the same time
to attempt an operation! 

...Just thought those of you who are reading this would like the latest..
           

Next time that you can't get it to work, do an internet speed test. Sounds like your internet service is dropping down low. http://www.speedtest.net/

[ed weinman]

Next time that you can't get it to work, do an internet speed test. Sounds like your internet service is dropping down low. http://www.speedtest.net/

Mike,

Ping: 12mis
Download:  94.95mbps
Upload:      24.02

Time Warner recently increased the modem speed from 100 to 300;  I've noticed that the ethernet cable going from the modem to the loaned router(sp) blinks red at the modem end (I did try to replace the cable with another but the result was the same).

NetFlix keeps showing not enough bandwidth for the past two days.

Monday should be the show down morning with both DISH and TIME WARNER technicians coming at the same time to
try and work this out.

[AVSMike]

Was that speed test done during a time period when you can't get 4k to work?

[ed weinman]

Was that speed test done during a time period when you can't get 4k to work?

Mike,

Yes.  Tomorrow am the two DISH and TIME WARNER technicians will be here and try
to resolve.

[AVSCraig]

Mike,

Yes.  Tomorrow am the two DISH and TIME WARNER technicians will be here and try
to resolve.

Is it working? Or did the Dish and Time Warner guys get into a wrestling match ( if so, I hope you videotaped it ) ? !

[NBPk402]

Mike,

Yes.  Tomorrow am the two DISH and TIME WARNER technicians will be here and try
to resolve.

Whoever it turns out to be at fault... I hope you get reimbursed for their services during the time it was not working.