I was referred to AVS from a fellow on Discord with my woes getting local HT installer sourcing a JVC projector. Short story long, I contacted AVS and got an order in place for RS2100. Everything came in and was great. I needed a remote but the URC MRX-990 and MRF-260 was a bit more than I expected since I am not an installer and access to the software is limited. Expensive bricks without the software. I requested an RMA for store credit and AVS was accommodating. I'm not sure the exact amount but invoice was $499 and $149 respectively for the items I returned. How do we shop pro products with store credit?